Shipping policy

SHIPPING & HANDLING

By placing an order, you agree to be available for delivery of the product. This may include frozen products that need to be put into a freezer shortly after arrival. 

STANDARD SHIPPING

Orders with Standard Shipping are typically shipped on Mondays and Tuesdays via UPS from our hub in Milwaukee, WI with deliveries between Tuesdays and Fridays based on your location. Orders placed before noon on Tuesday are typically shipped the same week, orders placed after noon on Tuesday are typically shipped the following week.

EXPEDITED SHIPPING

Orders with Expedited Shipping are shipped and delivered within two business days. If an order is placed before noon on Thursday, it will be delivered the same week. If an order is placed after noon on Thursday, it will be delivered the following week.

POSTPONED SHIPMENTS AND DELAYS

Alaska Fresh Seafood may postpone shipments due to weather or other service alerts by UPS. We may also postpone your shipment for any other reason if we feel it can’t be delivered safely at that time. (i.e. wildfires, snowstorms, consistent temperatures over 98 degrees Fahrenheit, other service interruptions, etc).

After we ship your order, UPS takes full control over the shipment and may delay delivery of your package for their own reasons. Alaska Fresh Seafood can’t control these delays and once your package is en route, we are not able to take it back nor change the type of shipping service.

LOST AND UNDELIVERED PACKAGES

Alaska Fresh Seafood is not responsible for lost or stolen packages if the package is confirmed as delivered by UPS. This means that UPS marked the package as delivered in their online tracking software, visible to each customer by the UPS tracking number. If your package is delivered and then lost or stolen, you are welcome to file a claim directly with UPS. Unfortunately, we cannot reimburse or resend lost or stolen packages after they are confirmed as delivered by UPS. Thank you for your understanding.

If your package does not get delivered and shows as not delivered on the UPS tracking site, please let us know at info@alaskafreshseafood.com and we will refund or reship your order and file the claim with UPS.

PRODUCT DELIVERED DAMAGED OR SPOILED

Frozen shipments are shipped with ample dry ice to sustain the shipment duration. Frozen products need to be put in the refrigerator for immediate consumption or in the freezer for future use shortly after delivery. The dry ice is sublimating during the shipping process so your shipment may arrive with no ice left in the box, but it is good and safe to consume as long as it remains frozen.

If your shipment arrives partially thawed on the edges, it is still good and safe to consume. If the products arrive completely thawed out or damaged in any other way, please take pictures and/or videos with as many visual details as possible and email them to info@alaskafreshseafood.com for a possible refund or reship.

All complaints, refund requests or reship requests are considered on a case-by-case basis.

RETURNS AND REFUNDS

For other than shipping and handling related returns and refunds, please see our Return / Refund Policy.

You can find more details about our terms and conditions at Terms and Conditions.